Posts by category: Support

Mac OS X “PDFsam is damaged and can’t be opened”

Hi Mac users,
some of you reported the “PDFsam is damaged and can’t be opened” error when trying to install the PDF Split And Merge dmg package. After some investigation and users feedback I can finally write what is causing that. The issue is caused by a new feature of Mountain Lion and OS X Lion v10.7.5, called Gatekeeper which “help protect your Mac from malware and misbehaving apps downloaded from the Internet”. It does that by preventing you from launching apps that are not downloaded from the Mac App Store which is “The safest and most reliable place to download and install apps”. Now, assuming you still want to install PDF Split And Merge even if you didn’t download it from the “safest and most reliable place”, what can you do? As sorice pointed out you have to:

  • Open Gatekeeper settings located in “System Preferences > Security & Privacy”
  • Set “Allow applications downloaded from:” to “Anywhere” and confirm by pressing “Allow From Anywhere”
  • Launch Pdf Split And Merge
  • Once PDF Split And Merge is successfully launched, you can set back Gatekeeper option to whatever you want

Some more information can be found here

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Wiki reminder

Hi everybody,
I want to remind you about the pdfsam HowTo wiki page here. If you have to merge pdf documents or split them and you don’t seem to figure out all the available options, take a look at the Wiki to have a brief description of them.

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by [g+] in / Support

Wiki HowTo

Hi everybody,
I just want to remind you that you can use the Wiki as a valuable source of information about pdfsam where may HowTos can be found.
Andrea

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by [g+] in / Support

Selection panel HowTo

Hi everybody,
I just wrote a simple HowTo on the selection panel (the component available in almost every plugin that lets you select pdf documents). I hope it can help you to get the best out of PDFsam.
Andrea

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Mac OS dmg archives

Hi,
I just released the Mac OS X dmg archives version 2.1.0 and 2.1.0e. Here is a small guide to install and set java 6 as a default java version on your Mac.

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OutOfMemory tutorial

Hi everybody,
I updated the Wiki adding a simple tutorial on how to modify the amount of memory that PDFsam can use to minimize OutOfMemory errors.
Here is the link.

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If you have the error message: PdfReader not opened with owner password

Hi everybody,
I want to remind you that if you want to split or merge pdf documents and PDFsam gives you the message “PdfReader not opened with owner password” it’s because you must provide the owner password to be able to manipulate the document. If Acrobat Reader doesn’t ask you for a password it’s because it opens the documents in “view” mode, but splitting or merging pdf documents are considered “edit” mode and, as the error message states, you must provide a owner password.

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New PDFsam Wiki

Hi everybody,
The new PDFsam Wiki is online here and you can find it in the main menu (upper right). It’s basically designed to provide a serie of HowTo regarding many different PDFsam topics.
Enjoy

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New forums and dmg archives.

I upgraded the forums to the latest available version of phpBB. I made some test and everything seems working correctly. Please send me a private message if you have problems accessing them but consider this note taken from the phpBB installation guide:

Password conversion Due to the utf-8 based handling of passwords in phpBB3, it is not always possible to transfer all passwords. For passwords “lost in translation” the easiest workaround is to use the “forgotten password” function.

I also uploaded the MacOS dmg archives for basic and enhanced version.

Enjoy

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PayPal donations

Hi everybody,
a user reported that the PayPal donation page was in Italian language. I never noticed and it’s been in Italian for 3 years (!!?!). Sorry for that, now it should be in English and I also found that it’s possible to donate through PayPal without having a PayPal account but simply using you credit card.
Andrea

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